Digital Room Service - A New Revenue Stream For Hotels

Increase revenue and enhance guest comfort with a modern, digital room service system.

Project Info

What Is Digital Room Service

Digital Room Service is a modern solution that allows guests to order food and drinks from a digital menu directly from their room. Additionally, the system enables guests to easily request hotel services, such as room cleaning, laundry, or booking spa treatments, all in one place.

For hotels offering a restaurant or bar, the system simplifies table reservations. Guests can log into the app, choose their preferred date and time, and the reservation is made, no need to contact the front desk.

Digital Room Service is the perfect solution for hotels looking to reduce operational costs and streamline guest services. Orders are automatically routed to the appropriate departments, whether it’s the restaurant, spa, laundry, or housekeeping, freeing up the front desk staff from manually handling each request, which reduces labor costs and increases operational efficiency.

Another key benefit of this system is the ability to accurately monitor inventory levels. Hotels gain full control over their supplies, allowing for better planning and preventing shortages in offered services.

Woman using mobile app in the hotel room

Who Is It For?

Digital Room Service is the perfect solution for hotels looking to enhance their guest experience and keep up with modern expectations. Medium to large hotels that offer additional services, such as restaurants, spas, laundry, or wellness services, will benefit the most from implementing this system.

Most hotel guests use smartphones during their stay, making digital tools essential to modern service. Hoteliers aiming to digitalize their services can offer quick and convenient ordering directly from the guest’s phone, boosting their competitiveness and appealing to younger generations.

Digital Room Service is also ideal for hotels seeking to optimize operations, reduce labor costs, and improve efficiency through automating orders, managing resources, and monitoring inventory in real time.

Challenges

Staff Training

The nature of work is changing as technology advances.

In the past, most businesses could rely on manual methods for training employees. Thanks to technology, we can now provide user-friendly software that helps employees work with modern tools without costly and time-consuming training.

How to Encourage Guests to Use the App?

Most guests today use smartphones and mobile apps.

It’s understandable because with just a few clicks, they can order food, book services, or even buy tickets for local attractions. Compare that to walking to the spa, asking about available services, checking timeslots, confirming details, and making a booking.

A mobile app simplifies this process, enhancing the guest experience.

Lack of Data

Digitalization brings many benefits, and one of the most important is the ability to gather, process, and analyze data.

Hotels and their managers should know immediately which employee is most valuable, what guests ask about the most, what they dislike, and what makes them return.

With AI and Machine Learning, we can build rich dashboards containing valuable insights, allowing us to learn about guests, employees, and the business like never before.

Shorten Processes to Improve Guest Satisfaction

Imagine several guests want to book a spa service, someone orders food, another gives feedback, and a few more are waiting for check-in.

Even with multiple front desk staff, this could cause long waiting times, lowering guest satisfaction.

With digital room service, online check-ins can be done before arrival, and guests can order everything they need from their rooms and even leave feedback on the hotel, staff, or service.

Use Existing Devices to Reduce Implementation Costs

Our clients’ web and mobile apps can be successfully used by guests on their own mobile devices, eliminating the need for additional in-room devices.

Even better, your employees can use the web and mobile apps on their own devices, removing the need to purchase separate equipment for each department.

Our Solution

How Digital Room Service Software Is Built

Our software is built and customized according to the client’s specific needs. It consists of various modules but always includes mobile application for guests. For hotel departments, we provide both web and mobile apps.

It’s designed to meet the scalability and performance demands of modern hotels. The system is highly flexible, allowing you to select the modules or features you want to implement.

Hotel manager using digital room service app

Benefits

Guest statistics and instant feedback improve hotel service

Increase revenue by selling additional products and services

Reduce labor costs

Minimize the need for in-person contact

Use data and analytics to better understand guest behavior and needs

Features & Modules

Digital Room Service

Basic Implementation

In the basic implementation, you get a mobile app for guests and a multiplatform (web and mobile) application for hotels with modules for Hotel Managers and Receptionists.

This version of Digital Room Service includes all the features you need to digitalize room service, make your guests happy, and save a lot of front desk time.

The basic version allows your hotel manager to create products and services that guests can order for their rooms, such as food, spa services, or custom products.

Another useful feature is the basic cleaning request, where your guests can notify staff if they need cleaning or cancel it altogether, benefiting both the hotel and the guest.

Food & Beverage

Restaurant Module

If your hotel is larger, you can use the additional food ordering module to simplify the process of ordering food, offering a more advanced version than the basic implementation.

The food ordering module connects your kitchen and restaurant directly to the application, so orders no longer pass through the reception desk. While your guests are selecting their dinner from their rooms, their choice is immediately sent to the account assigned to kitchen staff, and preparation begins right away.

Once the food is ready, the chef can mark it in the system, and the waiter will receive a notification via the mobile app.

It’s that simple!

Services

Housekeeping Module

Unless guests decide they don’t need cleaning as often, hotels typically require housekeeping to clean all rooms daily. Unfortunately, the only way to communicate this is by placing a sign on the door, which guests often forget.

The Housekeeping Module allows the hotel manager to assign specific tasks for the cleaning staff, such as refilling tissues, changing towels, or emptying trash bins. Guests can also choose whether they want full cleaning or just specific services, like fresh towels.

Requests go directly to the housekeeping staff’s account, providing clear instructions on which rooms to visit and what tasks need to be completed each day.

Services

Facilities Booking Module

Many hotels offer their guests additional services, like a SPA, sauna, or other entertainment that require booking a time slot.

This module simplifies the process by providing a booking system where guests can check which time slots are available and select the one that suits them best. Even if they forget to do it while at the hotel, they can book a sauna from the ski slope!

The hotel manager can easily add facilities that can be booked, along with available timeslots. Guests can then browse through the list of activities, check the description and available times, select one, and confirm! Fifteen minutes before the scheduled activity, guests will receive a notification reminding them about it!

Administration

Online Check-In Module

Online check-in is a great module to avoid long queues, especially on busy days like Christmas or holidays. Your guest can do a self-check-in online before they even arrive at the hotel, so when they get there, the reception will already have all their data.

The only thing left to do is to provide them with access to their room and your digital room service.

After booking, you can send guests information on how to check in. They should do it up to 5 days before arrival through the application, the same app they can use for digital room service during their stay.

It’s simple! They just need to provide the required check-in information, and that’s it. No more long queues at the reception.

Services

Concierge Module

The concierge module allows guests to fulfill unique custom requests. It also helps them purchase or book tickets for nearby attractions or events and order a taxi to the airport.

Even if your hotel doesn’t have a physical concierge, you can still offer guests the same experience.

Some options redirect to the websites of the attraction, while others are sent to the receptionist, who will ensure the guest’s requests are fulfilled.

The concierge module will help any hotel make their guests’ stay truly unforgettable.

Services

Laundry Module

Often, medium and large hotels offer additional laundry services for their guests. Typically, guests are given a form to fill out with information about their laundry and leave it for the cleaning service.

The laundry module offers a much more convenient way to request this service, allowing guests to place their order and even check the status of their laundry through the app.

On the other side, the receptionist can easily access laundry order information to add it to the guest’s bill.

Administration

Fault Report Module

The Fault Report module can be used by hotel guests who find something broken in their room and would like to request a fix. For example, if the TV is not working, guests can access the module to check if there are any instructions on how to use it.

If the instructions don’t solve the issue, they can select an option to send a request to the hotel’s handyman. The handyman receives a notification and can address the issue directly, knowing what’s wrong from the guest without any additional discussions with the receptionist.

Data Analytics

Feedback Module

The feedback module is a great addition to any other module you decide to implement in your Digital Room Service App.

It asks guests for their feedback immediately after any interaction with the hotel, allowing them to review every piece of service they receive.

The reviews are displayed to managers in the admin dashboard, so they can see and react if something goes wrong to make the guest happy, or reward employees if they perform well.

The feedback module is a great tool to determine if guests leave your hotel happy and if they are likely to return in the future.

Communication

Live Chat Module

The live chat module is an excellent addition, allowing your guests to easily stay in touch with the reception 24/7.

Guests can ask about things that just came to mind or request additional information when they are outside the hotel.

Live chat not only improves communication between guests and reception but also enhances communication between different hotel departments. Reception can always chat with kitchen staff, waiters, or housekeeping.

The chat feature helps staff communicate with more than one person at a time, improving overall efficiency.

Data Analytics

AI Data Insights Module

The AI Data Insights module is not directly related to the guest experience, but it is definitely a powerful tool for hotel growth.

AI algorithms analyze data collected through the application, providing hotel management with useful information, tips, and statistics based on guest behavior and feedback.

It can offer clear insights into what needs to be improved in terms of service, devices, food, or other areas. It also helps identify typical guest behaviors and preferences, allowing the hotel tobetter cater to their needs.

Motivation

Tips Module

The tips module is beneficial for both your guests and your hotel staff.

It makes it easier for guests to reward staff for their work.

Guests often want to tip the maid or waiter for their services but may not have cash on hand.

Nowadays, people use cash less frequently. Therefore, the ability to tip a specific person easily through the app is highly valuable.

Building Relationships

Loyalty Program Module

Building relationships with your guests is crucial in the hospitality business. Some people always choose the same place to stay for holidays or business trips. Why? Because they’re happy with it, they like the service, the facilities, and feel comfortable there.

To build a strong relationship with guests, you need to know something about them. You should recognize them when they return to your hotel, and remember their birthdays. It’s a nice touch to stay in touch with them, even when they’re not at the hotel, such as sending them a Christmas greetings email.

The loyalty program module lets you know when a guest has stayed at your hotel once or more. Based on this, you can offer them discounts or welcome packs. You can also add special offers in the loyal guest module, which they can use during their stay!